Customer Service

Ordering & Shipping Information for US Glove Products

Ordering By Phone

We can be reached in person at (800) 999-5408 from 9 am to 6 pm Mon-Fri Mountain Time only. Please have all ordering info ready, including product names, sizes and colors. To place an order after hours or on weekends, please leave a message on our answering machine at (505) 856-7750.

Ordering By Mail

Please type or print clearly. New Mexico residents must add 6.875% sales tax. Use the chart for your shipping and handling fee. Include a personal check, money order, MasterCard, VISA or Discover card number. If paying by credit card, please include the expiration date of the credit card.

Ordering By Fax

You may FAX a complete order to us 24 hours a day at (800) 999-5408 provided you are paying by credit card or have an open account with us. We accept MasterCard, VISA or Discover.

Types of service

We ship most personal orders via US Postal Service Priority Mail . Business and club orders are shipped via UPS. Overnight service is available via UPS or DHL. Other service is available upon request at (800) 999-5408 during office hours.

Other Ordering Info

Most orders are processed in 2-5 days. In some cases we will be able to process an order immediately. If the item you are ordering is not in stock it may take longer to process the order. While we will make every effort to ship your items as quickly as possible, if you are in need of your order quicker, please make note of it when placing your order. We will do our best to meet your request when possible. Large quantity or club orders are generally processed in 1-10 days. Catalog prices are subject to change without notice.

Special Orders

We make custom-sized grips. You MUST call to discuss any alterations of our products. An additional charge will apply, and all custom orders must be paid in advance by check or money order only. Special orders cannot be returned or refunded, regardless of circumstance.

Refunds, Returns & Exchanges

If you need a style or size exchange, return the item(s) with a new order and a $5 exchange fee. All exchanges or returns for refund must been in new condition. Refunds or exchanges will not be processed if items are worn, soiled or chalked. Shipping charges are not refundable. No returns or refunds after 60 days. A 15% restocking fee will be deducted from all cash refunds. Please email us to request an RMA number prior to returning your merchandise. Returns received without an RMA may not be able to be processed.

Liability

All US Glove merchandise is sold under the condition that we cannot guarantee the user freedom from injury. The user assumes all risks and liability from the use of our products. Please always read the information provided with the merchandise regarding the proper use of the product. If you have any questions about the proper use, we are available to answer your questions.

Pricing & Products

Please note that pricing and product descriptions are subject to change without notice. While we make every attempt to ensure the accuracy of the prices and information on our site, we are not responsible for errors and reserve the right to correct them.